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The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People, by Judith Hale
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The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
- Sales Rank: #204488 in Books
- Published on: 2006-11-10
- Original language: English
- Number of items: 1
- Dimensions: 9.28" h x .68" w x 8.05" l, 1.50 pounds
- Binding: Paperback
- 300 pages
From the Inside Flap
Since it was first published in 1998, The Performance Consultant's Fieldbook has become required reading for all serious workplace learning and performance consultants. This completely revised and updated second edition offers you more proven and practical advice; fresh, real-world examples and stories; and dozens more tools and templates.
The Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
This second edition of the classic resource includes new and updated information such as
- A section on understanding costs and cost drivers
- New material on sustaining change
- Material addressing social systems and norms in working environments
- More examples, stories, and tools on levels of performance interventions
- A focus on measuring results, especially based on a three-point model of evaluation
- An emphasis on measuring people performance, especially how to evaluate the effectiveness of the performance consulting effort
- Fresh examples on needs assessment, making the transition, and credibility and influence
- An updated glossary
Employees don't need to learn more; they need to perform better. And as a performance consultant armed with Hale's Fieldbook, you will have the tools you need to effect measurable enhancements in performance. Make the transition to a performance consultant today!
"A good thing just got better . . . Judith Hale has succeeded in making the Fieldbook more valuable to the practitioners and customers of performance improvement."
—Dean R. Larson, faculty coordinator, Purdue Homeland Security Institute
From the Back Cover
Since it was first published in 1998, The Performance Consultant's Fieldbook has become required reading for all serious workplace learning and performance consultants. This completely revised and updated second edition offers you more proven and practical advice; fresh, real-world examples and stories; and dozens more tools and templates.
The Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
This second edition of the classic resource includes new and updated information such as
- A section on understanding costs and cost drivers
- New material on sustaining change
- Material addressing social systems and norms in working environments
- More examples, stories, and tools on levels of performance interventions
- A focus on measuring results, especially based on a three-point model of evaluation
- An emphasis on measuring people performance, especially how to evaluate the effectiveness of the performance consulting effort
- Fresh examples on needs assessment, making the transition, and credibility and influence
- An updated glossary
- A CD with tools that can be adapted or customized for personal use
Employees don't need to learn more; they need to perform better. And as a performance consultant armed with Hale's Fieldbook, you will have the tools you need to effect measurable enhancements in performance. Make the transition to a performance consultant today!
"A good thing just got better . . . Judith Hale has succeeded in making the Fieldbook more valuable to the practitioners and customers of performance improvement."
—Dean R. Larson, faculty coordinator, Purdue Homeland Security Institute
About the Author
Judith Hale, Ph.D., has been a consultant to management in the public and private sectors for over twenty-five years. She specializes in needs assessments, certification programs, evaluation protocols, training outsourcing, and the implementation of major interventions. She is a past president of ISPI and is on the faculty of ISPI's HPT Institute and Boise State's School of Engineering.
Most helpful customer reviews
4 of 4 people found the following review helpful.
Perfect for a beginner in consulting
By S. Berg
This book is an excellent introduction to performance consulting. It assumes that you already have the "tools" and know-how to address performance needs, so the focus is on the consulting process itself. What I found especially useful were the question lists. In almost every chapter, Hale includes a list of questions you might ask your client in order to guide them and pinpoint the exact issue and identify the best solution. This is the side of consulting that is often given little attention in books and in the classroom, but is of vital importance.
Another worthwhile highlight is the coverage on how to actually run a consulting business - in terms of financial considerations, record-keeping, etc. Another great book that goes into more depth on the "running your business" aspect is The Business of Consulting by Elaine Biech.
2 of 2 people found the following review helpful.
The Performance Consultant's Fieldbook is a great practical tool
By Howard R. Schussler
The Performance Consultant's Fieldbook is a great practical tool for anyone seeking to address problems in an organization or opportunities to improve already solid organizational performance. It provides an approach to diagnosing root problems that I would describe as audit-like. It has helped me work through biases to get to the heart of various problems. Because I have done some training and process improvement work in the past, I often go into a diagnostic process looking for process or system flaws, or for what training might be helpful. This book gave me some great tools for objectively diagnosing organizational performance barriers and opportunities, overcoming my process improvement/training bias.
2 of 2 people found the following review helpful.
A Must-Have for Your Bookshelf
By Dawn M. Snyder
This book provides practical strategic and tactical guidance for a range of performance problems and situations. The tools provided are especially valuable, whether you use them as-is or modify them for your own purpose. I most recently used the chapter on Credibility and Influence to create a strategy for getting buy-in and support for a project--and it worked! I have a lot of books on my bookshelf, and this is one I actually use. I highly recommend it.
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